Popular Tweets of Day 2 at the STAREAST 2011 Conference

@lisacrispin Our testing isn't linear, so we can't represent it with a linear model such as test plan or test cases. @can_test #StarEast

@lisacrispin: Recognize the power of listening and empathy as change mgt tools @NaomiKarten #StarEast Communicate the status/impact of change regularly

@lisacrispin: Loved @dckismet "AUT" she created by coding html inside FitNesse pg Brilliant way to get around lack of wifi. #StarEast @TheTestLab

@lisacrispin: I found one bug in FreeMind at the TestLab, got my flair, but haven't found a 2nd one yet. I know they're there. #StarEast

@lisacrispin: Liked this thought from @can_test: what does your team know about the whole product or solution – not just the software #StarEast

@lisacrispin: Will try @can_test idea to build a real 3-D model of test strategy w/ quality attributes, what we want to test #StarEast

@lisacrispin: Avoid the biggest mistake mgrs make in implementing change - over-simplified view of change - jolt but no chaos @NaomiKarten #StarEast

@lisacrispin: wisdom from greeting cards: I know I can be a diff. person to get along with, but don’t worry, you can change @NaomiKarten #StarEast

@lisacrispin: Acknowledge success & progress during change @NaomiKarten #StarEast

@lisacrispin: Recognize the power of listening and empathy as change mgt tools @NaomiKarten #StarEast Communicate the status/impact of change regularly

@lisacrispin: Mgrs get too focused on 'productivity' and 'delivery' during transitions, when what ppl need is time to learn new ways, IMO. #StarEast

@lisacrispin: Lee Copeland - as testers we're all change agents, that's our role. If we find bugs, we want to change process 2 prevent. #StarEast

@lisacrispin: Lee Copeland - as testers we're all change agents, that's our role. If we find bugs, we want to change process 2 prevent. #StarEast

@lisacrispin: Not every change has a happy ending, but humans are resilient & can almost always adjust to new normal #StarEast @NaomiKarten

@lisacrispin: Chaos causes temp. drop in productivity. Recognize it. @NaomiKarten says don’t ‘mollycoddle’. I think you SHOULD mollycoddle. #StarEast

@lisacrispin: Interesting to consider all the different types of loss @NaomiKarten listed, from trivial to major, all covered by 1 word 'loss' #StarEast

@lisacrispin: Stress produces changes in your brain, that's normal but can affect your ability to function. @NaomiKarten #StarEast Change involves loss

@lisacrispin: Imp.: Chaos is a NORMAL response to change @NaomiKarten #StarEast when ur in it, don't think ur crazy

@lisacrispin: some ppl in chaos may like the adrenaline rush, but others have physical stress, resistance, denial, uncooperative @NaomiKarten #StarEast

@lisacrispin: Change is really all about the chaos. If it were only the way things were, the jolt, the adjustment &  @NaomiKarten #StarEast

@lisacrispin:... the new normal we could deal with it. So, minimize the chaos. @NaomiKarten #StarEast

@lisacrispin: Resistance can be a resource - @NaomiKarten suggests asking @dhemery to teach you about that #StarEast

@lisacrispin: Change: The way things are, the jolt, chaos, the bumpy adjustment, the new normal, over time  @NaomiKarten #StarEast

@lisacrispin: @SoftwareTestTT pls come to my #StarEast session this morning to discuss bug tracking & quality further! :->

@lisacrispin: Virginia Satir is good resource on how we experience change per @NaomiKarten #StarEast

@lisacrispin: Nice to see @NaomiKarten eats her own dog food - she is an AWESOME presenter! Clear, funny, gr8 content, gr8 slides #StarEast

@lisacrispin: wisdom from greeting cards: I know I can be a diff. person to get along with, but don’t worry, you can change @NaomiKarten #StarEast

@SoftwareTestTT: Recognize the power of listening and empathy as change management tools. @NaomiKarten at #stareast

@SoftwareTestTT: One of the most critical things about change: It involves loss. Having to give up something familiar. We grieve. @NaomiKarten at #stareast

@SoftwareTestTT: @jbtestpilot and @jamesmarcusbach at #stareast testlab at 9:30ET. James on critical thinking: Huh? Really? So? http://bit.ly/lh5OuT

@SoftwareTestTT: Chaos leads to a bumpy up-and-down adjustment - the new "normal". People want to go back to familiar or "resist"- Naomi Karten at #stareast

@SoftwareTestTT: Chaos leads to a bumpy up-and-down adjustment - the new "normal". People want to go back to familiar or "resist"- Naomi Karten at #stareast

@SoftwareTestTT: Interesting conversation about the measure of quality and bugs with .@gojkoadzic at #stareast this morning. Do we need to track bugs?

@STAREAST : We would like to thank @NaomiKarten for her Keynote: Embracing Change: Transforming Ideas and Challenges into Opportunities #Stareast

@STAREAST : "You are a potential source of chaos" - Naomi Karten #STAREAST

@STAREAST : "Even when you know it is coming, sudden events can still be shocking" #STAREAST

@STAREAST: "Great wisdom comes from Greeting Cards" - Naomi Karten #STAREAST I Like That!

@allenjfly : Breakfast chat w/ @gojkoadzic @ #STAREAST : Having a defect tracking tool does not tie you to using metrics from it.

@gojkoadzic: #stareast breakfast chat: tracking # of bugs shows the absence of quality, not the presence of quality. Define and track the latter.

@dckismet: My #StarEast lightning keynote: Crowdsource Your Career!! http://youtu.be/0DeoEPr3P3g

@dckismet: #StarEast Survival is about standing out and being different. Julie Gardner

@can_test: #StarEast ... and, we're done! Peace out. This was a good conference. Shout out to @lisacrispin @janetgregoryca Jonathan K, Paul H, et al!

@can_test: #StarEast Julie: "if you aren't having fun testing you're doing something wrong." /me: hear hear!

@can_test: #StarEast 1st Star Wars reference - testing "experts" are like Jedi Knights - Julie Gardiner

@can_test: #StarEast Julie's "Top 10 Reasons it's Great to be a Tester" - omg LOL! :)

@can_test: #StarEast I am *so* liking this keynote. Julie G. is showing us how to estimate bugs and quality. This is so awesome.

@can_test: #StarEast Julie: "a 'survivor' has to be better than those who don't survive!"

@can_test: #StarEast Julie's 'survival' video to the music "Live and Let Die" was really powerful. Wow

@can_test: #StarEast Now on deck - final keynote with Julie Gardiner. "The 2011 Survival Guide"

@can_test: Lee Copeland: "y'all" is singular. "All y'all" is plural. ;) #StarEast

@can_test:  #StarEast Lee Copeland added to @NaomiKarten"s talk by saying that as #testers we are all agents of change. We cause chaos. :).

@can_test:  #StarEast @NaomiKarten - change involves loss. "Loss" can mean different things. Is (thing) lost forever or can it be regained? eg, success.

@can_test: #StarEast @NaomiKarten is brilliant in the way she walks through the Satir Change model using relevant words and examples.

@can_test: #StarEast @NaomiKarten recommends Dale Emery to talk about "Resistance as a Resource"

@can_test: #StarEast @NaomiKarten - How We Experience Change - with major thanks to Virginia Satir. (1st reference to Satir I've seen)

@can_test: #StarEast keynote - @NaomiKarten on "Embracing Change"

@aclairefication It's always a pleasure to welcome testers with aspirations to excellence to our community. Welcome! #stareast

@NaomiKarten: Great conference! Enjoyed meeting so many people, reconnecting with long-time friends, and doing my sessions. Safe travels, all. #stareast

@NaomiKarten: Great to meet @gojkoadzic & @janetgregoryca and see my long-time good buddies @dhemery @sdelesie @jamesmarcusbach #stareast

@rricetester: Blog post with the script from today's lightning keynote at #stareast - Ten Proven Ways to De-motivate Your Team - http://bit.ly/jsUB0n

@rricetester: #stareast is over. I liked Julie's closing keynote. Safe travels everyone!

@rricetester: It's been a great #stareast conference! Good to see everyone.

@johnson_greg: @sdelesie thanks for advocating #twitter as a tool for #learning in your #STAReast track session. It really is a great tool. #testing

@michaelbolton : @can_test It seems to me that reporting the /number/ of risks is as irrelevant as reporting the number of test cases. #STAREast

@Janetgregoryca: Great converstation about exploratory testing techinques with @can_test at #stareast

@Stress_Tester: Graham Parsons discusses #performance #testing in #Agile projects @stareast today at 11:15. #StarEast http://bit.ly/mgePVO

@sdelesie: Had fun at #stareast this week. Met new friends and had time with other friends. Thanks everyone for the learning! Time to fly home.

@PogiNate : Best #stareast presentation so far: Julie Gardiner's Usability Testing in a Nutshell

@JoeyMcAllister : Watching @jamesmarcusbach & @jbtestpilot at the #stareast Test Lab addressing "dimensions of 'bizarreness.'" http://post.ly/1zgc9

@HooghiemstraJ : James and Jon Bach test eBay using open book chartering @TheTestLab at 9:30 #StarEast 

Favourite Tweeps from STAREAST 2011 Opening day

@michaelbolton : Gojko left the Soviet Secret Service to take on tougher challenges in software development, leaving only a Bond-villain accent. @GojkoAdzic

@michaelbolton : Why are we so quick to judge others' opinions about testers, when we can be awfully quick to do that ourselves? @GojkoAdzic

@lisacrispin : I can't tweet fast enuf to keep up w/ @gojkoadzic but here is a visual. http://yfrog.com/h22hxlyj

@michaelbolton: Why are we so quick to judge others' opinions about testers, when we can be awfully quick to do that ourselves? @GojkoAdzic

@lisacrispin :oops I'm not sure what they're advising us to do here but I think my wife would get mad." @gojkoadzic http://yfrog.com/h3durapj

@michaelbolton : @GojkoAdzic shows pie chart of what's in software development. 90% is "mistrust"; 10% "other things"

@lisacrispin : lack of trust leads to lots of bureaucratic change mgt policies – we don’t trust ppl to talk to each other @gojkoadzic

@sdelesie: "We have horrible bureaucratic processes in companies b/c we don't trust people to talk to each other." @gojkoadzic

@michaelbolton : @GojkoAdzic Tracing a requirement thru development: elapsed time of one year for 10 minutes of coding; lots of process cruft.

@michaelbolton : Process cruft exists not to make us more productive, but to avoid blame. @GojkoAdzic

@lisacrispin : Independent testing is there so that when you don’t catch the bug, people can blame you. “Alibi Generators” @gojkoadzic

@michaelbolton : Elements of process cruft are "alibi generators." @GojkoAdzic

@lisacrispin: Independent testing is there so that when you don’t catch the bug, people can blame you. “Alibi Generators” @gojkoadzic

@lisacrispin: Big bank mission critical project releases every 2 weeks, zero bugs in production. @gojkoadzic has many ex. of fantastic qual.

@lisacrispin: "Don't tell testers how to test" ignores the range of testing knowledge in all team members. Need teaching, learning. @gojkoadzic

@sdelesie: "Why don't we teach people who don't know enough about testing how to do testing better?" @gojkoadzic

@michaelbolton :  @GojkoAdzic Why don't testers bother to teach the rest of the organization about testing? Me: Maybe the testers need help too.

@michaelbolton :  I'm somewhat concerned that @GojkoAdzic is referring to tests as something you write, rather than testing as something you do.

@lisacrispin: Writing tests after development doesn’t make any sense. You catch problems just by writing tests. @gojkoadzic

@sdelesie: Change the way you capture tests so other people can give feedback on what you are testing & what is missed. #readable @gojkoadzic

@lisacrispin: @michaelbolton I think @gojkoadzic is talking abt tests that tell us what to code, as opposed to the testing we do after coding

@sdelesie: To deliver software faster, we need to make quality everybody's problem, not just the testers. @gojkoadzic

@lisacrispin: Making quality everybody’s problem is really important today. @gojkoadzic

@michaelbolton :  Me: Specification by example is a fine thing to do. Let's make sure that we see that as /only one/ testing approach. @GojkoAdzic

@michaelbolton :  I wish @GojkoAdzic would be specific about what he means by "test automation". I think he means "checked examples".

@lisacrispin: Quality is at the intersection of everyone's problems. http://yfrog.com/gzjsyscj @gojkoadzic

@michaelbolton :  Me: There are many, many aspects of test automation. To me, it's /any use of tools to support #testing/. @GojkoAdzic

@lisacrispin: I think @gojkoadzic means "Specification by example", but it's a good pt, we need consistent terminology

@lisacrispin: When everyone thinks about quality, and devs do the automation, automation won’t fall behind. @gojkoadzic frees time 4 exp. Testing

@AgileDad : Loving @gojkoadzic keynote presentation at #stareast He presents much like I do. Topic is relevant. Needs more concrete examples.

@lisacrispin: When programmers automate the tests, there is time for testers to do more imp. stuff http://yfrog.com/gzuy7szj @gojkoadzic

@sdelesie: When programmers own automation, testers: advise what needs to be tested, critical manual test, other important stuff @gojkoadzic

@michaelbolton :  Me: Everyone *already* cares about quality. A more serious problem: they care about their own notion of quality. @GojkoAdzic

@lisacrispin: Examples from Sabre, other co's on how having everyone own quality built trust, solved automation pblms @gojkoadzic

@michaelbolton :   @GojkoAdzic suggests more pairing as way of changing the culture, increasing level of trust. I agree.

@sdelesie: Through collaboration/pairing, you dramatically increase level of trust, which will change the culture. @gojkoadzic

@AgileDad Changing culture is like selling a puppy, sell the pros with a solid return policy. @gojkoadzic

@lisacrispin: Things that are easy to lose: http://yfrog.com/h8r6qloj @gojkoadzic

@lisacrispin: @gojkoadzic told story of when a good tester took over testing work from pgmrs, they lost quality culture

@sdelesie: As long as you have "tester" or "qa" titles, others less likely to own quality. Change titles. @gojkoadzic I agree it can help.

@michaelbolton :   Good stuff from @GojkoAdzic: emphasize in order 1) making sure right work gets done; 2) teaching others to do it; 3) doing it.

@lisacrispin: If you do everything urself nobody else knows how to do it. So do this. http://yfrog.com/gzq3egpj @gojkoadzic

@sdelesie: Testers: Focus on ensuring the right testing gets done, not just doing all the testing. @gojkoadzic

@lisacrispin: Change the name so testers are ppl who ensure the right testing gets done, not ppl who do all the testing. @gojkoadzic

@sdelesie: Look for @gojkoadzic books, specification by Example, and Bridging the Communication Gap, for more info & case studies.

@jbtestpilot : Many good cultural re-framing ideas from @gojkoadzic

@sdelesie: I've been coaching on most of what @gojkoadzic suggests for years. Awesome! Collaborate, break roles, whole team quality focus.

@michaelbolton :   Me: A language question: why do we need to make quality everyone's /problem/, rather than everyone's /joyful task/? @GojkoAdzic

@dorothygraham : Gojko says automation should be a small part of the work. Buwalda says 5% is max on automation (in stable situation)

@michaelbolton :   @GojkoAdzic doesn't give "an answer" to a questioner's problem, but *offers examples & suggestions that might help*. #Credibility

@lisacrispin: I highly recommend @gojkoadzic's new Specification by Example book. Real life case studies show - you CAN do this.

@gojkoadzic: slides from my  keynote http://bit.ly/lUuuS0

@michaelbolton : *Measurement* is the art and science of making reliable observations, says @jerryweinberg, and I agree.

More to follow as the conference progresses